Establish protocols for periodic data - test
OBJECTIVE SQ2 Establish mechanisms for monitoring adherence to service requirements
Whether the provided services correspond to defined quality standards will only be evident to regulators after being compared with data and information received from operators. Since the information must be timely and provided on a regular basis, its systematic collection is essential for regulators to be able to perform this action. To facilitate such a process for service operators, regulators establish sequenced protocols for data collection, analysis and respective reporting duties. In turn, the protocols allow service operators to better organize their analytical and reporting facilities and adequately respond to regulatory requirements. Open access to these protocols and information ensures appropriate consumer awareness about the services provided.
EXPECTED OUTCOMES
- There is a clear procedure with templates that is easy to follow by operators.
- Operators’ costs for information provision is reduced.
- Monitoring by consumer associations is facilitated.
COST: Low TARGET GROUPS: Regulators, service operators, consumer associations, civil society
In Belgium, operators in Wallonia region implement a management system based on objectives while regulators indicate the values deemed to be suitable for the indicators, alongside factors that could influence performance. The figure illustrates the process for collecting information and for calculating indicators for the quality of service regulation.
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